Terms  Privacy Policy

Privacy Policy for JAES AUTO PARTS AND MORE (PTY) LTD

Last Updated: 20 October 2025

1. Introduction

JAES AUTO PARTS AND MORE (PTY) LTD (Registration Number: 2025/792576/07), ("we," "us," "our"), is an automotive parts sales and sourcing business operating in South Africa, Angola, Mozambique, and Namibia. Our registered office is in Pretoria, South Africa.

This Privacy Policy explains how we collect, use, disclose, and protect your Personal Information when you interact with us, use our services, or visit our website (www.jaesautoparts.co.za).

We are committed to protecting your privacy and ensuring that your Personal Information is processed in accordance with applicable data protection laws, primarily the Protection of Personal Information Act (POPIA) of South Africa.

2. What is Personal Information?

Personal Information refers to any information that can be used to identify you as an individual, including, but not limited to, your name, email address, phone number, physical address, and identification number.

3. Information We Collect

We may collect the following types of Personal Information:

• Identity & Contact Data: Your full name, company name, email address, telephone number (e.g., +27 84 828 7341), and physical/delivery address.

• Transaction Data: Details about products and services you have purchased from us, order history, and payment details (which may be processed securely by a third-party payment gateway).

• Sourcing Data: Information related to specific parts you request us to source, which may include vehicle details (like VIN) linked to you.

• Technical Data: When you visit our website, we may automatically collect your IP address, browser type, operating system, and cookie information.

• Query Data: Any information you provide when you contact us via email (info@jaesautoparts.co.za), phone, or our website for customer support or enquiries.

4. How We Collect Your Information

We collect Personal Information:

• Directly from you: When you place an order, request a quote, create an account, or contact us for support.

• Automatically: Through cookies and other tracking technologies when you use our website.

• From Third Parties: From our suppliers or partners involved in the sourcing and delivery process, or from publicly available sources.

5. How We Use Your Personal Information

We use your Personal Information for the following purposes:

• To Fulfil Our Contract with You: To process your orders, deliver products, and manage payments.

• To Provide Our Services: To source specific automotive parts as per your request, which may involve contacting our network of suppliers.

• To Communicate with You: To respond to your enquiries, provide customer support, and send you transaction-related information (e.g., order confirmations and shipping updates).

• For Legal Compliance: To comply with our legal and regulatory obligations, such as those under the Consumer Protection Act (CPA) of South Africa, and for tax and financial record-keeping.

• For Marketing: To send you promotional materials about our products and services, only where we have your consent or a legitimate interest to do so. You may opt out of marketing communications at any time.

6. Legal Basis for Processing

We will only process your Personal Information when we have a valid legal basis to do so, including:

• Contract: To perform our contractual obligations to you (e.g., process an order).

• Legal Obligation: To comply with the law (e.g., CPA, tax laws).

• Legitimate Interest: Where it is necessary for our legitimate business interests (e.g., improving our services, business management), provided your rights do not override these interests.

• Consent: Where you have given us explicit consent to use your information for a specific purpose (e.g., marketing).

7. Data Sharing and Disclosure

We do not sell your Personal Information. We may share your information with trusted third parties only when necessary, including:

• Suppliers and Sourcing Partners: To source and confirm the availability and price of specific parts you have requested.

• Courier and Logistics Partners: To arrange the delivery of your orders.

• Payment Processors: To securely process your payments.

• Regulatory Authorities: If required by law, court order, or to comply with a legal process.

8. Cross-Border Information Transfers

Our business operates in South Africa, Angola, Mozambique, and Namibia. To fulfil your order or source a specific part, we may need to transfer your Personal Information to our partners, suppliers, or staff in these countries.

When we transfer your information across borders, we will take all reasonable steps to ensure that it is treated securely and in accordancewith this Privacy Policy and POPIA. This includes ensuring the recipient country has adequate data protection laws or that we have a binding agreement in place with the recipient that upholds POPIA-compliant standards.

9. Data Security

We have implemented appropriate technical and organisational security measures to protect your Personal Information from accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. However, no method of transmission over the internet or electronic storage is 100% secure.

10. Data Retention

We will only retain your Personal Information for as long as it is necessary to fulfil the purposes for which it was collected, or as required by law (e.g., for financial auditing or tax purposes).

11. Your Data Protection Rights (under POPIA)

As a data subject in South Africa, you have the following rights:

• Right of Access: To request a copy of the Personal Information we hold about you.

• Right to Rectification: To request the correction of inaccurate or incomplete information.

• Right to Erasure (Deletion): To request that we delete your information, subject to our legal obligations.

• Right to Object: To object to our processing of your information for certain purposes (like direct marketing).

• Right to Restrict Processing: To request that we limit how we use your information.

• Right to Complain: You have the right to lodge a complaint with the Information Regulator of South Africa if you believe we are processing your information unlawfully.

To exercise any of these rights, please contact us using the details in Section 14.

12. Cookies and Our Website

Our website, www.jaesautoparts.co.za, may use cookies (small text files stored on your device) to enhance user experience, analyse site traffic, and for functional purposes. You can manage your cookie preferences through your web browser settings.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

14. Contact Us / Information Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or your Personal Information, please contact our designated Information Officer:

• Company Name: JAES AUTO PARTS AND MORE (PTY) LTD

• Registration: 2025/792576/07

• Email: info@jaesautoparts.co.za

• Phone: +27 84 828 7341

• Registered Office: Pretoria, South Africa